The tech who showed up to the house was probably just as surprised as I was that my dad was getting the ducts cleaned. But he saw this appointment as an opportunity, not a waste of time. He talked to my dad, found things out about him and the house. Because he spent just a few minutes with my dad, he was able to add on additional products and services. That tech turned a $375 duct cleaning job into a $1,500 IAQ solution job.
source https://www.achrnews.com/blogs/17-opinions/post/140647-you-cant-judge-a-book-by-its-cover-so-read-the-story
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